App Privacy Policy

1. Introduction

This Privacy Policy explains how TGI Golf (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use the TGI Golf Partner Portal mobile application (“the App”). By using the App, you agree to the collection and use of information as described in this policy.

TGI Golf is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Account Information

When you log in to the App, we collect:

  • Email address
  • Password (transmitted securely, not stored on device)
  • First name and last name
  • Member/Partner ID

2.2 Financial Information

If you access the financial features of the App, we display data associated with your membership including:

  • Share allocations and valuations (A Shares, B Shares)
  • Quarterly and annual spend data
  • Travel points and cash redemption information

2.3 Shopping and Transaction Data

When you use the in-app shop, we collect:

  • Billing address (name, company, address, city, postcode, country, phone number)
  • Shipping address
  • Email address and phone number
  • Order details (products, quantities, totals)
  • Payment method selection
  • Order history and transaction references

2.4 Marketplace (Swap Shop) Data

When you create listings on the Swap Shop, we collect:

  • Listing details (title, description, category, condition, price)
  • Images you upload from your device

2.5 Device and Technical Data

  • Push notification token (a unique identifier for delivering notifications to your device)
  • Device type (to determine push notification compatibility)
  • App version information (for delivering updates)

2.6 Notification Preferences

  • Your chosen notification categories (News, Events, Financial Updates, Messages, Marketing & Offers, Travel Deals)
  • Notification read/unread status (stored locally on your device)

3. How We Use Your Information

We use your information for the following purposes:

  • Authentication: To verify your identity and provide access to partner-only features.
  • Financial Services: To display your share and spend data relevant to your TGI Golf membership.
  • E-Commerce: To process orders, manage your shopping cart, and deliver products.
  • Marketplace: To enable you to create and manage Swap Shop listings.
  • Push Notifications: To send you relevant updates based on your notification preferences.
  • App Improvements: To identify and fix bugs, crashes, and improve app performance.
  • Customer Support: To respond to your feedback and support requests submitted through the App.

4. Data Storage and Security

4.1 On-Device Storage

Sensitive data such as authentication tokens, user profile information, and billing addresses are stored using encrypted secure storage on your device. Non-sensitive data such as notification history is stored in local app storage.

4.2 Data Transmission

All data transmitted between the App and our servers is encrypted using HTTPS/TLS. Authentication is managed via secure token-based methods.

4.3 Data Retention

  • On-device data is retained until you log out, at which point all stored credentials, tokens, profile data, and cart information are deleted from the device.
  • Server-side data (orders, financial records, marketplace listings) is retained in accordance with our membership terms and applicable legal requirements.
  • Notification history is stored locally on your device, limited to the 50 most recent notifications.

5. Third-Party Services

The App uses the following third-party services, each of which has its own privacy policy:

5.1 Expo (expo.dev)

We use Expo’s services for:

  • Over-the-Air Updates: To deliver app updates efficiently without requiring a full app store update.
  • Push Notification Delivery: To route push notifications to your device via Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM).

Expo’s privacy policy: expo.dev/privacy

5.2 Gleap

We use Gleap for in-app feedback collection, bug reporting, and crash monitoring. When a crash occurs or you submit feedback, Gleap may collect:

  • Crash and error details
  • Network request logs
  • Session information

Gleap’s privacy policy: gleap.io/privacy-policy

5.3 WooCommerce

Our in-app shop is powered by WooCommerce. Your shopping, billing, and order data is processed through WooCommerce services.

WooCommerce’s privacy policy: automattic.com/privacy

5.4 RightMarket

If you access RightMarket features through the App, you will be redirected to RightMarket’s platform via single sign-on. RightMarket’s own privacy policy applies to your use of their service.

5.5 Embedded Content

The App may display embedded content from third-party platforms including YouTube and Vimeo. When you view such content, those platforms may collect data in accordance with their own privacy policies.

6. Device Permissions

The App may request the following permissions:

Permission Purpose Required
Push Notifications To deliver news, events, financial updates, and other relevant notifications Optional (requested on first launch)
Photo Library / Camera To upload images when creating Swap Shop marketplace listings Optional (requested when needed)

You can manage these permissions at any time through your device settings.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectification of inaccurate personal data.
  • Erasure of your personal data (“right to be forgotten”).
  • Restrict processing of your personal data.
  • Data portability — receive your data in a structured, commonly used format.
  • Object to the processing of your personal data.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 11.

8. Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Service providers who help us operate the App (as listed in Section 5), under appropriate data processing agreements.
  • Legal authorities if required by law or to protect our legal rights.
  • TGI Golf group companies for the purposes of administering your membership and providing partner services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App and updating the “Last Updated” date above. Your continued use of the App after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us at: